It is also your responsibility to keep the confirmation email you receive from PSI or to keep a record of the date, time, and the name of the representative you spoke to if you canceled or rescheduled your testing appointment by phone. If you do not receive this confirmation email, it is your responsibility to contact PSI immediately and request that it be sent again. You will receive an email confirmation of the appointment cancellation/rescheduling from PSI within 24 hours. If you cancel or reschedule your testing appointment online, complete all steps to receive a summary of your transaction. territories, you may cancel 24 hours before the appointment time at the ASWB portal on the PSI website. If your appointment is scheduled outside the United States, Canada, or the U.S.territories, you may cancel or reschedule your appointment by contacting PSI at least 24 hours before the appointment on the ASWB portal on the PSI website or by phone at 855.205.5823.
If your appointment is scheduled at a test center in the United States, Canada, or the U.S.If you have nonstandard testing arrangements, please see your Authorization to Test email. All appointments must be canceled or rescheduled at least 24 hours in advance.
